Mastering Customer Service: Path to Professional Excellence
Transform your career with our accredited online course. Develop essential skills to exceed customer expectations and stand out in any service role. Flexible payment options available.
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Course Overview: Flexible Learning for Busy Professionals
8
Weeks Duration
Comprehensive yet manageable timeframe
100%
Online Learning
Access anywhere, anytime
10
Specialized Modules
Covering every aspect of customer service
$3900
TTD Investment
With flexible payment options
Building Your Customer Service Foundation
Professional Approach
Creating lasting impressions
Pillars of Service
Core principles that drive success
Customer Understanding
Identifying needs and expectations
In our first module, you'll discover who your customers really are and what drives their decisions. Learn to recognize customer requirements and establish the fundamental principles that will guide all your service interactions.
Professional Customer Interactions
Establish Connection
Create genuine rapport with customers
Use Conversational Language
Communicate clearly and naturally
Meet Expectations
Understand and exceed customer needs
Continuous Improvement
Identify strengths and growth areas
Strategic Vision & Goal Setting
Achieve Targeted Outcomes
Apply the bridge model for results
Set Measurable Benchmarks
Track progress systematically
Develop Service Vision
Assess and enhance your approach
Module 3 helps you assess your current customer service approach and develop a compelling vision for improvement. Learn to set meaningful goals, establish clear benchmarks, and implement the powerful bridge model to achieve consistent excellence.
Mastering the Art of Listening
Active Listening
Focus completely on understanding the customer
Empathetic Listening
Connect with emotions and concerns
Conflict Resolution
Listen to calm tensions effectively
Advanced Techniques
Practice different listening levels
Effective Communication Strategies
Two-Way Communication
Build genuine dialogue rather than one-way messaging. Create space for customer input and validate their perspective.
Communication Forms
Master verbal, written, and digital communication styles. Understand when and how to use each form effectively.
Overcoming Barriers
Identify and navigate common communication obstacles including emotional filters, assumptions, and technical challenges.
The Power of Body Language
Open Posture
Create approachability with uncrossed arms, appropriate eye contact, and a relaxed stance.
Engaged Expressions
Communicate interest through appropriate facial expressions, nodding, and mirroring techniques.
Purposeful Gestures
Use hand movements and gestures deliberately to emphasize points and convey confidence without distraction.
Understanding Different Customer Types
The Analytical Customer
Data-driven, detail-oriented, and methodical. Provide thorough information and avoid emotional appeals.
The Expediter
Values efficiency and quick solutions. Be direct, offer options, and respect their time constraints.
The Relationship Builder
Seeks connection and validation. Show genuine interest, use their name, and acknowledge their feelings.
The Challenging Customer
May be frustrated, confused, or demanding. Stay calm, listen fully, and focus on solutions not blame.
Personality Styles & Conflict Resolution
Learn to identify your own personality style and recognize the styles of those around you. Develop adaptability to interact effectively with different personality types. Master a structured approach to resolving complaints and turn challenging situations into opportunities for customer loyalty.
Contact Us To Begin Your Journey
Support Hours
Our team is available Monday to Friday: 8:00 AM – 4:00 PM and Saturday: 8:00 AM – 12:00 PM
Contact Numbers
WhatsApp or Call: +1 (868) 778-2135
Office (Call Only): +1 (868) 610-7500
Email & Location
Email us at info@astitnt.com for a response within 24 hours.
Visit our campus at #46 Boundary Road, San Juan, Trinidad & Tobago